Nu Health Care System is committed to protecting patient trust through responsible practices, transparent policies, and rigorous compliance standards.
At Nu Health Care System, protecting patient privacy is not merely a legal requirement — it is a core expression of the respect and trust we hold for every individual in our care. All patient information, including medical history, personal identifiers, and treatment records, is handled with the highest level of confidentiality and protected in accordance with applicable federal and state laws.
We limit access to patient information strictly to those members of our clinical and administrative team who require it to deliver or support your care. No patient information is shared with unauthorized parties, and all access to records is logged and monitored as part of our compliance framework.
All digital communications involving patient information at Nu Health Care System are conducted through HIPAA-compliant, encrypted channels. Our patient portal, telehealth platform, and internal messaging systems are designed with end-to-end security to ensure that your information cannot be intercepted or accessed without authorization.
We never transmit sensitive patient data through unsecured email or standard text messaging. Patients are encouraged to use our official communication channels for any health-related correspondence, and our team is trained to direct sensitive conversations through secure means only.
We collect only the data necessary to provide and improve your care. Patient data is never sold, rented, or shared with third-party marketers. Any sharing of information with external partners — such as laboratories, referral specialists, or insurance providers — is done only with patient consent or as required by law, and only to the extent necessary for the purpose of care delivery.
We maintain clear data retention and destruction policies and conduct regular internal reviews to ensure that our data handling practices remain current with legal requirements and industry best practices.
Our team members are required to uphold strict standards of professional conduct at all times. This includes confidentiality obligations that extend beyond the workplace, appropriate professional boundaries with patients, and adherence to the ethical codes of their respective clinical and administrative disciplines.
We take concerns about professional conduct seriously. Any violations of our ethics policies are investigated promptly and addressed with appropriate accountability measures. We believe that ethical behavior is not optional — it is foundational to the trust patients place in us.
Every patient at Nu Health Care System has the right to access their own medical records, request corrections to inaccurate information, understand how their information is used, and receive a copy of our Notice of Privacy Practices. Patients have the right to restrict certain uses of their information and to file a complaint if they believe their privacy rights have been violated — without fear of retaliation.
We are committed to honoring these rights fully and promptly. Requests related to patient records or privacy can be submitted in writing through our patient support team.
Nu Health Care System is committed to ensuring that all patients can access our services and communications regardless of disability, language, or other barriers. We provide accommodations and language assistance services as needed and are continuously working to improve the accessibility of our facilities, digital platforms, and communications.
Every patient deserves to be treated with dignity and respect. We hold our entire team to that standard without exception, and we welcome feedback when we fall short.
Nu Health Care System does not discriminate on the basis of race, color, national origin, age, disability, sex, gender identity, sexual orientation, or any other protected characteristic in the delivery of healthcare services or employment practices. We are committed to providing equitable care and an inclusive environment for all patients, visitors, and staff.
If you believe you have been discriminated against in violation of this policy, you have the right to file a complaint with us directly or with the U.S. Department of Health & Human Services Office for Civil Rights.
Nu Health Care System is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). We comply fully with the HIPAA Privacy Rule, the HIPAA Security Rule, and the HIPAA Breach Notification Rule. Our Notice of Privacy Practices, which describes how we may use and disclose your protected health information, is available upon request from our patient support team.
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